Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused or lightly used, clean, and in its original packaging with all accessories. You'll also need your order number or proof of purchase.

To start a return, contact us at support@clockoutrecovery.com before sending anything back. If your return is accepted, we'll email you instructions on how and where to send your package. Return shipping is paid by the customer, and we recommend a tracked shipping method. Items sent back to us without first requesting a return will not be accepted. In some cases, we may approve a refund without requiring the item to be returned.

You can always contact us for any return question at support@clockoutrecovery.com. We reply within 24–48 hours, Monday to Friday.

Damages and issues
Please inspect your order when it arrives. If your item is damaged, defective, stops working within 30 days of delivery, or you received the wrong item, email us your order number along with a photo or short video showing the issue within 30 days of delivery. We'll send you a free replacement or a full refund, your choice. No return is needed.

Cancellations
You can cancel your order for a full refund within 12 hours of placing it by emailing us. After that, your order may already be processing, but you can still use the return process above.

Exceptions / non-returnable items
Items that show heavy use, damage caused by misuse, or missing parts or accessories can't be returned. Unfortunately, we also cannot accept returns on gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Defective items are replaced free of charge, as described above.

Gifts
If your item was a gift, the refund will go to the original purchaser's payment method.

Refunds
We will notify you once we've received and inspected your return (or approved your refund), and let you know if the refund was approved or not. If approved, you'll be refunded to your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, usually 5–10 business days.
If more than 15 business days have passed since we approved your refund, please contact us at support@clockoutrecovery.com.

Please contact us first
If there's any problem with your order, please email us before contacting your bank or card issuer. We can almost always resolve it faster, usually with a replacement or refund within days.